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Troubleshooting website problems

What do I do if the website isn't working?

If you are experiencing technical difficulties, please contact Guest Experience at [email protected], or fill out the Contact Us form here in the Help Center.

My gift code isn't working

What do I do if my gift code doesn't work?

If you are unable to log in with your gift code, the code may be expired or disabled. First, double-check the code with the person who sent it to you. If you are still unable to log in, please contact our Guest Experience team by submitting the form, or emailing [email protected] with your gift code and a description of the error message you are receiving.

Questions about my gift options

What size OluKai do I wear?

OluKai shoes are offered in whole and half sizes. However, OluKai sandals and slippers are only available in whole sizes. We recommend sizing up if you are in-between sizes. Visit the link below for a detailed fit guide.

Can I add prescription lenses to my sunglasses?

We cannot confirm if prescription lenses will fit any style of sunglasses we offer. However, big-name brands like Ray-Ban and Costa offer more variety and are often easier to fit for prescription lenses through local optometrists and authorized dealers. Please visit the brand’s website for further information and inquiries. We recommend using a licensed dealer to fit your prescription lenses.

Please note: If a third party modifies your glasses, this may void the warranty. Therefore, we are not responsible for any issues caused by replacing lenses with a third party.

What is your return policy?

We are able to exchange some gifts shipped within the United States. Unfortunately, we are unable to process any exchanges for international orders.

Apparel, sunglasses, and OluKai products are eligible for return within 30 days of receipt.

Luggage, electronics, jewelry, watches, housewares, recreational items, and self care products like lotion or candles are not eligible for return unless they are damaged or defective. Damaged/defective return requests must be submitted within 48 hours of receipt.

Returns must adhere to the following guidelines:

  • All items must be unaltered, unworn, and unwashed
  • Tags must be attached, and you must include any original packaging and any protective cover that the item is shipped in (e.g. shoebox, cellophane bag, etc.).

How long will my return take?

Submitting a Return Request only takes a couple of minutes. Click here to get started.

If your gift is eligible for a return, we will email you a prepaid shipping label for you to return the gift. We will send you a new gift code 3-5 business days after we receive the return.

Please remember that we are able to exchange some gifts shipped within the United States. Unfortunately, we are unable to process any exchanges for international orders.

Apparel, sunglasses, and OluKai products are eligible for return within 30 days of receipt.

Luggage, electronics, jewelry, watches, housewares, recreational items, and self care products like lotion or candles are not eligible for return unless they are damaged or defective. Damaged/defective return requests must be submitted within 48 hours of receipt.

Returns must adhere to the following guidelines:

  • All items must be unaltered, unworn, and unwashed
  • Tags must be attached, and you must include any original packaging and any protective cover that the item is shipped in (e.g. shoebox, cellophane bag, etc.).