Every Gifting Platform comes with Collections from $50-500. Collections are curated, dynamic groups of gifts that are updated frequently based on redemption data, new trends, and product availability.
With our Premium subscription, you can add additional Collections and customize your Gifting Websites with your own branding and messaging. For more information, contact our Sales team.
To add Collections to your platform, contact our Sales team.
Every Platform comes with Collections from $50-500. However, we offer Collections up to $2,500. If you want to add additional Collections to your Platform, please contact our Sales team.
To send a gift, click the Send a Gift button in the upper left-hand corner of the main navigation. You can send gifts one at a time by creating a new Contact or choosing an existing one. Or, send multiple gifts at once by individually adding Contacts to create a list or upload a spreadsheet.
By default, emails from your Gifting Platform come from [email protected]. If you would like to personalize your emails by using your personal email address you will need to provide Cultivate access to your DNS. For more information, please contact our Sales team.
We use SendGrid as our email service provider and our email delivery success rate is 99%.
You can copy the gift link by clicking the link icon on the Gifting tile and try sending it via your personal email. Or, you can update the Contact's email address and try sending it again.
Below is an explanation of each gift status you will see throughout the gift and fulfillment process.
Scheduled: The gift is scheduled to go out on a future date
Email Delivered: The email was successfully delivered to the gift recipient's inbox.
Email Bounced: The email was not successfully delivered to the gift recipient's inbox. When this happens, we recommend you copy the gift link on the gift tile and send it from your personal email. Or, update the Contact's email address and try sending another gift.
Email Opened: The gift recipient has opened the email.
Clicked: The gift recipient has clicked the 'Select your gift' button and visited your Gifting Website.
Gift Confirmed: The recipient selected a gift and completed the checkout process
Shipped: The gift has been shipped to the recipient
Delivered: The gift was delivered to the shipping address
Replacement Gift Sent: The recipient contacted Guest Experience and was given a replacement gift
Expired: Indicates the gift expired because the recipient didn't select a gift
What is a Ticket Program?
A Ticket Program allows you to send people gifts with varying Ticket Values. Recipients can then select one or multiple items based on the number of tickets assigned to their gift. For example, one recipient may select one item with a higher ticket value while another may select 3 items with lower ticket values.
How do I send gifts with a Ticket Value?
If you choose to send a gift from a Ticket Program Collection you will be prompted to assign a Ticket Value to the gift.
Note: Only one ticket value can be assigned when you are sending gifts to multiple people. If you send multiple gifts with varying ticket values, we recommend doing so in batches based on the ticket value. For example, you can send all your gifts worth 3 Tickets and then send all your gifts worth 5 Tickets.
How is the price of a gift with a ticket value calculated?
Each gift has a set price and freight amount. Both are automatically multiplied by the number of tickets you assign to the gift. For example, a gift is worth $125 plus $10 freight and you assign it a ticket value of 2. The cost of the gift will be $250 plus $20 in freight for a total of $270.
Welcome to your Gifting Platform! Take a few minutes to learn everything you need to know about sending gifts.
To upgrade your Gifting Platform subscription, contact our Sales team.
If you upgrade to a Premium subscription, you receive the following benefits:
The Super Admin has the highest level of Admin access. This permission allows you to create Teams, add Users, set user permissions, and limit user's spending and monitor all activity happening on the Platform.
A Team is a group of users who have similar gifting needs.
An Admin is the second highest user permission. As an Admin, you are assigned to a Team to add users, limit user's spending, and monitor all activity of your team.
Like all other users, the Admin can send gifts.
Team Members are contributing users added to the Platform by an Admin or Super Admin. Team Members belong to a Team and use the Platform primarily to send gifts.
You have the option to set a Spending Limit for a user when you add them to the Platform. To edit a user's Spending Limit, go to Teams & Users, switch the toggle in the upper right-hand corner to All Users, click on the user you wish to edit, and adjust the Spending Limit in the Contact Overlay.
You can create as many Teams and Team Members as you need. However, Admin and Team Members can only be assigned to one team.
Follow the below steps to create a Team:
• Log into your Gifting Platform
• Click Teams & Users in the main navigation
• Select Create New Team
• Enter the Team Name and select which Curated Collections the Team will have access to
• Add as many users and assign their user permissions. Here is where you have the option of setting spending limits for your users.
• Review and Confirm your Team Settings
When the Super Admin creates a team, they choose which Collections Admin and Team Members have access to.
Super Admin and Admin can set and adjust a user's spending limit at any time. To have your Spending Limit adjusted, please reach out to your Platform Administrator.
The Available Balance depends on your user permission.
Super Admin: The Available Balance for your platform is your Total Platform Budget minus all funds you've allocated to Team budgets, minus the total amount all users have spent on gifts, plus any gift credits processed in the last 24 hours.
Total Budget - Allocated Team funds - Cost of gifts + Expired Gift Credits
Admin: The Available Balance on your platform is the Team Budget minus all funds you've allocated to Team Members, minus the total amount your team has spent on gifts, plus any gift credits processed in the last 24 hours.
Team Budget - Allocated Team Member funds - Cost of gifts + Expired Gift Credits
Team Member: The Available Balance on your platform is your personal Budget minus the total amount you have spent on gifts plus any gift credits processed in the last 24 hours.
Your budget - Cost of Gifts + Gift Credits
You can track your spending by viewing your Spending History on the Reports page. Your Spending History will show the total amount you've spent on redeemed gifts and the total amount pending for unredeemed gifts.
Total Spent represents every dollar you've spent on redeemed gifts including the cost of the gift, tax, and freight.
Total Pending represents the dollar amount of gifts that have been sent but are currently unredeemed. This includes the cost of the gift and freight. Tax will be included when the gift is redeemed.
If you are an Admin, you will be able to see a spending breakdown for your teams and Team Members. If you are a Super Admin your report will show activity for all Teams & Users.
Team Members with a Spending Limit can track their remaining amount from their report.
Branded Platforms offer custom Gifting Websites featuring your logo, personal message, images, and color palette.
You can customize your Gifting Websites with your logo, branding, and personal message. For more information, contact your Client Success Manager.
After you’ve signed your contract with our Sales team your Client Success Manager will provide detailed instructions.